AI-Powered IT Support & Triage

Overview

Cyber Alamo's AI engine transforms how MSPs and IT teams handle support. In Full Auto mode, AI triages incoming tickets, drafts responses, executes approved scripts, resolves common issues, and closes tickets — all without human intervention. AI Triage mode provides intelligent routing, response suggestions, and prioritization while keeping humans in the loop. Configurable confidence thresholds, rate limiting, and full audit trails ensure safe, transparent automation.

Key Features

• Three AI modes: Full Auto, AI Triage, Manual
• Automatic ticket classification & routing
• AI-drafted responses with approval workflows
• Automated script execution for common fixes
• Confidence-based auto-resolution
• Rate limiting & safety guardrails
• Full AI action audit log
• Knowledge base-trained responses
• Skill-based intelligent routing
• Escalation policies with AI handoff